Privacy Policy
About Servexo
**Phone Privacy Policy**
At Servexo, we are committed to protecting the privacy and security of our customers and employees. This Phone Privacy Policy outlines how we collect, use, and protect personal information obtained through phone communications, and your rights regarding that information under
California law, including the California Consumer Privacy Act (CCPA).
Phone numbers collected with SMS consent will not be shared with third parties or affiliates for rent/marketing purposes under any circumstances.
**1. Information We Collect**
We may collect the following types of personal information through phone communications:
– **Personal Identifiable Information (PII): ** Including but not limited to, name, address, email, phone number, and any other information provided during the call.
– **Call Recordings: ** With your consent, we may record phone calls for training, quality assurance, and dispute resolution purposes.
– **Caller Identification Information: ** We may collect caller ID data such as phone number, call duration, and call date/time.
**2. How We Use Your Information**
The personal information collected during phone calls may be used for the following purposes:
– To process inquiries, complaints, or service requests.
– To improve our services and customer interactions.
– For internal business purposes such as staff training and quality control.
– To comply with legal obligations or respond to lawful requests from public authorities.
**3. Consent for Call Recording**
In compliance with **California Penal Code Section 632**, we require your express consent before recording any phone calls. At the beginning of any recorded call, you will be notified that the call may be recorded. You have the option to decline the recording, in which case the call will not be recorded, or we may end the call if recording is necessary for quality or training purposes.
**4. Data Sharing and Disclosure**
We do not sell or share personal information collected over the phone, except in the following circumstances:
– **Service Providers: ** We may share information with trusted third-party service providers who assist us in delivering our services.
– **Legal Compliance: ** We may disclose information when required by law or in response to a subpoena or other legal request.
– **Business Transfers: ** In the event of a merger, acquisition, or sale of assets, we may transfer information as part of the business transaction.
**5. Your Rights Under the CCPA**
As a California resident, you have the following rights regarding your personal information:
– **Right to Know: ** You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.
– **Right to Delete: ** You may request that we delete your personal information, subject to certain exceptions under the CCPA.
– **Right to Opt-Out: ** You have the right to opt-out of the sale of your personal information. However, we do not sell personal information collected through phone communications.
– **Non-Discrimination: ** You will not be discriminated against for exercising any of your rights under the CCPA.
To exercise any of these rights, please contact us at 323-527-9994
**6. Security Measures**
We implement reasonable security measures to protect personal information collected during phone communications from unauthorized access, disclosure, or misuse. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.
**7. Retention of Information**
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
**8. Updates to This Policy**
We may update this Phone Privacy Policy from time to time to reflect changes in our practices or the law. Any changes will be posted on our website, and the effective date will be updated accordingly.
**9. Contact Us**
If you have any questions or concerns about this Phone Privacy Policy, or if you would like to exercise your rights under California law, please contact us at:
Servexo
323-527-9994